Terms and Conditions for Livehealth ePharma

Effective Date: 12/12/2023

Welcome to Livehealth ePharma, a subsidiary of Sanlive Pharmacy and Stores Limited, a limited liability company. Our business is based in Nigeria with registered head office at No. 29, Doyin Omololu Street, Alapere, Ketu. We are licensed by the Pharmacists’ Council of Nigeria to engage in the sales and distribution of all types of pharmaceutical products. By using our web platform, you agree to abide by the following terms and conditions:

 

1. Acceptance of Terms

By accessing or using the Livehealth ePharma website ("the Platform"), you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using the Platform.

 

2. Eligibility

To use the Platform, you must be at least 18 years old or are accessing the site under the supervision of a parent or legal guardian.

 

3. Account Registration

3.1 Account Setup:

You may be required to create an account to access certain features of the Platform. You are responsible for maintaining the confidentiality of your account information.

 

3.2 Accuracy of Information:

You agree to provide accurate and up-to-date information during the account registration process.

 

4. Medical Information and Prescription Orders

4.1 Accuracy of Medical Information:

You agree to provide accurate and complete medical information when using the Platform, particularly when submitting prescription orders.

 

4.2 Prescription Approval:

Prescription orders are subject to approval by licensed healthcare professionals in accordance with Nigerian regulations.

 

5. Privacy

Your use of the Platform is also governed by our Privacy Policy. By using the Platform, you consent to the collection, use, and sharing of your information as described in the Privacy Policy.

 

6. Payment and Billing

6.1 Payment:

You agree to pay for all products and services ordered through the Platform at the prices in effect when charges are incurred. LiveHealth ePharma may accept or refuse any order without giving a reason. Our confirmation email only confirms that we have received your order. However, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. There is no contract between you and us until we send you an invoice. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged.

 

We will usually take your payment before we dispatch the goods. If your payment is rejected or returned for any reason, you must immediately make the payment by another method. All offers on this site only apply while stocks last.

 

6.2 Billing Information:

You must provide current, complete, and accurate billing information. Failure to do so may result in the suspension of your access to the Platform.

Dispatch/Delivery

LiveHealth ePharma will make every effort to deliver goods within the estimated timescales set out on our Site. However, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability in wholly or partly for any delay or failure to deliver the products within the estimated timescales where they did not occur due to our fault or negligence.

7. Termination

Livehealth ePharma reserves the right to suspend or terminate your access to the Platform at any time for any reason, with or without notice.

8. Return of Goods

If the Customer requests to return the Goods and the Goods are not defective, the Company shall be under no obligation to accept the return unless the reason for the return is an error on the Company’s part. All sales from this website are final sales. You cannot return the items successfully delivered to you.

8. Disclaimer of Warranties

The Platform is provided "as is" and "as available" without any warranties. Livehealth ePharma disclaims all warranties, whether express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.

9. Severability

If any part or portion of these terms or conditions is adjudged by any court or tribunal to be invalid or unenforceable, either completely or in part, then that portion shall be severed from these Terms and Conditions of Use and shall not affect the validity or enforceability of any other section listed in this document.

10. Entire Agreement

These Terms constitute the entire agreement between LiveHealth ePharma and you in relation to your use of this Website and supersede all prior agreements and understandings.

11. Limitation of Liability

To the fullest extent permitted by Nigerian law, Livehealth ePharma shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

12.Intellectual Properties

LiveHealth ePharma owns the copyright of all designs, text, graphics, and formatting on this site. You can only copy or print parts of this site only for your own personal, non-commercial use. Any unauthorized use of the material and content of this website is strictly prohibited. All brand names, product names, service names, titles and copyrights used on this site belong to their respective holders. We do not grant you permission to use them.

13. Indemnity

The website user agrees to indemnify and hold us, our affiliates, officers, directors, agents and/or employees free from any claim or demand, including reasonable legal fees, related to your breach of these Terms of Use and User Agreement.

14. Prohibition

You are specifically restrained from all the following:

• Publishing any of this Website material in any other media.
• Selling, sublicensing and/or otherwise commercializing any of this Website material.
• Publicly performing and/or showing any of this Website material.
• Using this Website in any way that is or may be damaging to this Website.
• Using this Website in any way that impacts negatively on user access to this Website.
• Using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity.
• Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website.
• Using this Website to engage in any advertising or marketing.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Nigeria. Any dispute arising out of or in connection with these Terms shall be resolved through arbitration in accordance with Nigerian arbitration laws.

16. Changes to Terms

Livehealth ePharma may revise these Terms at any time without notice. By continuing to use the Platform after such changes, you agree to be bound by the revised Terms. LiveHealth ePharma may periodically update or correct information presented on this Website, the information presented on this Website may include typographical errors and/or technical inaccuracies and/or omissions. Livehealth ePharma makes no representation or warranty as to the accuracy of any information at this Website and expressly disclaims any obligation to update such information.

17. Contact Information

If you have any questions about these Terms, please contact us at www.livehealthepharma.com